Delivery of phone

Good day<br> <br> I app**** for contract with Telkom mobile on the 23 September 2015. Contract was approved and my 1st debit order went off already on the 29 September. I was informed that delivery takes place 5 working days after debit order date...I did speak to a consultant today (05/10/2015) and was informed there was a problem with the 'creation' of my order.... I am not satisfied. When will delivery take place? I am not always around to sign for delivery and why must there be a problem. Why wasnt I informed of the problem? If I didnt phone to follow upon my order what would have happened?<br> <br> Can anyone please assist!! I want feedback