Delivery 10 days late

<p>I placed an order for a new mobile contract with Telkom on 26 May. I was informed that the package should take 5 to 7 working days to reach me.</p> <p> </p> <p>Aa yet I have not received the package.I phoned Telkom yesterday (6 June) to find out what is going on. I was told by the customer service person that the phone is listed as being with courier, but that they would contact me today (7 June).</p> <p><br />Still nobody has gotten hold of me. So today again I phoned Telkom. The first lady I spoke to said that I had called the wrong number, was very rude AND gave me the wrong number. But when I eventually got hold of someone I got the same story as yesterday. Apparently the package was dispatched on the 27th.</p> <p><br />On both days the customer service person has told me that they are "escalating" the incident for me. Today I called at about 3pm and was promised that someone would call me by 6pm. It is now past 6pm with no call...</p>