Deliberately closed unresolved case NR:***6

After 6 weeks of weekly promises from Telkom that my case was receiving attention, Ayanda phoned me to discuss the details. She promised to follow it up with the branch manager and copy me in the mail. The next day I received a sms that my case was closed without any further communication or promised mail. I send her and her manager an email on March 16th asking what was happening and why my case was closed. After more than 2 weeks neither of them has bothered to answer me. My original case was logged on February 8th and it is still unresolved. Case number ***6<br>