Deliberate Wait Times for Contract Cancellation are unacceptable.

I was made to hold for over 26 minutes (and still counting) on Telkom’s contract cancellation line. Every other departments answer almost immediately, yet when it comes to cancelling your contract, the wait is endless and unacceptable.

It is completely unreasonable that cancelling a contract is made so difficult when it should be a simple process. This is poor customer service and feels like a deliberate attempt to frustrate customers into giving up.

Telkom – please fix this and allow cancellations through multiple channels, not just one overloaded line!