Delays, Empty Promises, Endless mistakes

On the 26th of June, my mother, her oxygen tank and myself went to our local telkom store to change one of the lines on her name, into my name.<br> We filled out the paperwork and was told that the change takes 30-45 minutes. Today is the 3rd of August and its still on her name.<br> <br> Also on the 26th of June, I app**** to Afrihost to get 10mb uncapped DSL. On the 8th of July, I received an sms telling me that DSL was enabled. My line was dead... I reported the line being dead and Telkom told me that a technician will be sent out shortly to repair it.<br> <br> On the 13th of July, a technician arrived and repaired the line, he told me the line is working now, but it's 4:30, he will come back tomorrow to install a phone jack for me. I'm still waiting for him to come back.<br> <br> In the mean time, my line has been suspended due to non-payment... might have something to do with the line not being changed into my name and me not receiving a bill... but who knows with Telkom.<br> <br> I have escalated this issue almost EVERY DAY since the 14th of July and keep getting told the matter has been escalated and the technicians are working around the clock to resolve the matter...