SI
Serena I
1 reviews | Active since Dec 2015
22 Dec 2015, 09:37
Delaying tactics of Retentions Department
I had completed a cancellations form on 17 November. After several calls to the call centre - by mid December the contract still hadn't been switched to prepaid. When asked for a number at Retentions it seems the number does not exist. I eventually got excellent service from the Telkom store in N1 City Mall, Cape Town. Now Telkom will not release my number to be ported. What could possibly take this long?! It's so easy to open a contract but as soon as I rightfully try to cancel mine(at the end of the 2 year period) it takes ages! What is the reason for this??
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Telkom's replyOfficial
22 Dec 2015, 10:04Hello SerenaA,
As per our telephonic conversation, your number is on prepaid. Please liaise with the service provider you are porting to, to give you a detailed report what is rejecting the port so we can liaise with our porting team.
For further queries, you can email us on ***.
Your social media reference number is SM180490.
Regards,
Joshua
Telkom Social Media Team
As per our telephonic conversation, your number is on prepaid. Please liaise with the service provider you are porting to, to give you a detailed report what is rejecting the port so we can liaise with our porting team.
For further queries, you can email us on ***.
Your social media reference number is SM180490.
Regards,
Joshua
Telkom Social Media Team
Telkom's reply22 Dec 2015, 10:04
Official
Hello SerenaA,
As per our telephonic conversation, your number is on prepaid. Please liaise with the service provider you are porting to, to give you a detailed report what is rejecting the port so we can liaise with our porting team.
For further queries, you can email us on ***.
Your social media reference number is SM180490.
Regards,
Joshua
Telkom Social Media Team
As per our telephonic conversation, your number is on prepaid. Please liaise with the service provider you are porting to, to give you a detailed report what is rejecting the port so we can liaise with our porting team.
For further queries, you can email us on ***.
Your social media reference number is SM180490.
Regards,
Joshua
Telkom Social Media Team