Delaying service cancellation at my expence.
<p>I had a young man , a sales representitive from telkom come to my home offerring an amazing deal. 10mbps softcapped, including my landline and dsl line for R799.00 all inclusive. So imagine my horror when I received a bill totalling well over R1500.00 . I was blown away. I managed to pay R1000.00 of that and tried, with no success to get clarity on the situation. I then decided to cancel all services until I could get on top of the situation .</p> <p>It makes me wonder why Telkom takes so long to cancel a service I no longer want or need but keep charging me for that service. I am been held against my will, financially, the bill just goes up and up and I have no control over it. I sent the request form on the 10th February 2017 but my lines are still active. When I phoned the call centre I was transferred from one person to the next person and then eventually put on hold until I was forced to give up after listening to that maddening jingle for 15 minutes.</p> <p>I managed to check my balance after paying the R1000.00. I now owe them plus minus R2700.00. I am scared because I am just making ends meet. This sets me back so much. I sent an email to Telkom explaining my situation to them, including the fact that I take care of my dad who needs medicatioon that costs me give or take R2400.00 a month.</p> <p>I hope someone reaches out and helps me from Telkoms side. I have read a few posts on Hellopeter with regards to delays in service cancellation and I can't afford to go through that. Not for one month, or two. I need it done now.</p>
Thank you Nfundi from Telkom call center for going the extra mile to help me. Hopefully this matter will be resolved soon.
Thank you Nfundi from Telkom call center for going the extra mile to help me. Hopefully this matter will be resolved soon.
So I have still had not feedback from Telkom, even though I supp**** them with the information they needed. So dissapointed.
So I have still had not feedback from Telkom, even though I supp**** them with the information they needed. So dissapointed.
Today I phoned the call center and spoke to a very helpful lady by the name of Nfundi, I hope thats the correct spelling. Apparently the sales rep. who came to my home did not load the offer as a promotional offer, resulting in this unfortunate situation. I am very angry about this as it has caused me a great deal of unnecessary stress. The sales reps are Relebogile Thelele and Mashudu Edward Mudau. An email was sent to their manager to rectify the mistake. I was also assured that this was not a contract but actually it is, another reason why I am angry. I have plans to go work on a cruise ship for two years and I have worked really hard to make this dream come true. I don't want to be be in a 24 month contract, I made this very clear to them when they were in my home. I just feel so let down by Telkom and I promise you that I have only had good things to say about telkom in the past. I just hope that this can be resolved soon. As things currently stand I really am unable to pay so much. The reason why I am going to work on the ship is to pay my fathers medical bills. I am now scared that this will not happen now and I may very well loose him because of it. Please help me here, I am desperate. I don' want to cancel my accounts, I think the service in the past was amazing. But I am very emotional right now because of what those two sales reps have done to me, it isn't fair
Kind regards
Grant Mitchell
Today I phoned the call center and spoke to a very helpful lady by the name of Nfundi, I hope thats the correct spelling. Apparently the sales rep. who came to my home did not load the offer as a promotional offer, resulting in this unfortunate situation. I am very angry about this as it has caused me a great deal of unnecessary stress. The sales reps are Relebogile Thelele and Mashudu Edward Mudau. An email was sent to their manager to rectify the mistake. I was also assured that this was not a contract but actually it is, another reason why I am angry. I have plans to go work on a cruise ship for two years and I have worked really hard to make this dream come true. I don't want to be be in a 24 month contract, I made this very clear to them when they were in my home. I just feel so let down by Telkom and I promise you that I have only had good things to say about telkom in the past. I just hope that this can be resolved soon. As things currently stand I really am unable to pay so much. The reason why I am going to work on the ship is to pay my fathers medical bills. I am now scared that this will not happen now and I may very well loose him because of it. Please help me here, I am desperate. I don' want to cancel my accounts, I think the service in the past was amazing. But I am very emotional right now because of what those two sales reps have done to me, it isn't fair
Kind regards
Grant Mitchell