Delayed Service Delivery

<p>My husband and I want to do online teaching as a source of income and had decided to take out a contract with Telkom as our Internet Service Provider. We went to a Telkom store on numerous occasions to find out as much as we could and explained to the sales person what we wanted and what it would be used for. We then chose a broadband deal/contract and asked the sales person if this would work, we were told definitely and they even checked to see if the area we live in has coverage. We were shown that indeed we had coverage and that all would be ok.</p> <p> </p> <p>We connected our LTE WiFi Router and wanted to start working straight away but had endless problems with the coverage and upload speed. We then went to another Telkom store and logged a complaint and was told that we would have someone call us to assist us with this matter. We went back to the first store to explain our situation and was told that a technician would come out but that it would only be in 3 weeks time.</p> <p>As this would be our source of income with which we have to pay the contract as well, having to wait 3 weeks for a technician to come out is totally unacceptable.</p>