DELAYED ORDER AND POOR SERVICE

I app**** for a Free Me Family sim card on a month to month contract on the 20th of September 2017 for R699. I provided Lebo at Telkom Menlyn with 2 numbers that must linked to the multi-sim. She logged a call to the have the sim cards connected and two weeks later it was still not done. I then cancelled the contract with immediate effect as having the contract defeated the purpose of having it. It was for my family and not just myself. What was I going to do with all that data? Second Chance Fast forward to the first week of October. I app**** for 2x Lenovo Mixx detachable tablets and was told that they had been ordered and I would get them within the next 7 days. More than 7 days later I was told that they received 1 tablet and I can come and collect it. I then collected the device without opening in the store as I was in a hurry. Got home and opened the package only to find to out that it’s a Laptop and not what I had ordered. A tablet.

The next day I made my 8th trip to the store to return the device and was told not to worry and that I will have my order by the 01st of Nov. To date I am still waiting for the order to arrive.

The level of service at Shop No: Ground fl G199 Address: Menlyn Shopping Centre is appalling. I gave Telkom a second chance and they are messing it up. I will cancel this order as well if I do not get a response from TELKOM this coming Friday.