Delayed Closure Process Yet Continuous on Time Billing

<p>on the Third of may I submitted a formal request to close my account with Telkom. Their contractual timeframe for account closures is 20 working days which is already past yet not action has been taken to close my accounts.</p> <p> </p> <p>When I called today to escelate the case so that I can finally close the accounts I was told there is a back log and I will have to wait for about 2 weeks before my escelation will be reviewed, yet they will still procede to bill me. Regardless of my argument that it is extremely ********* to bill a client for a service they cancelled in agreement with the contracts stated by that company they notified me that I can either dispute it after the closure, or if I refuse the billing the recoveries department will make a case againt me and I will take a hit on my credit record.</p> <p> </p> <p>So I, as the client, am literally still forced to pay for services I formally cancelled due to the Telkoms' own failure for capacity planning and poor customer services. I am absolutely appaled by this customer experience and overall hostility to their own client base.</p>