Delayed cancellation and incorrect billing

<p>Refer to previous review. Telkom has wasted my time & patience. After following your process on 24/04/2016 to cancel my contract 01/06/2016 it suited you to only do so 18/06/2016. As I mentioned in my cancellation request "contract (Smart Plan 100) expires 01/05/2016, please cancel and change to prepaid effective 01/06/2016. The last debit order from Telkom must be 28/05/2016. Any debit orders made by Telkom afterwards will be reversed and Telkom will be liable for the bank cost." Not once did a consultant contact me to attend to my request that was sent on numerous occasions to your cancellation and Hello Peter department. 24/06/2016 I get a surprise debit order which includes the price of an upgraded Smart Plan 100, this debit order was never meant to happen, I refuse to pay for you mistakes. I require a detailed bill and decent assistance.</p> <p> </p>