Delayed assistance with business line

Hi Telkom,

My fault was reported last week Tuesday. This relates to a business line (3-6 working days). The line got attended to yesterday but Telkom could not fix the issue.

They where at the exchange again today to resolve but have received no further feedback. I was advised during my follow up that the technician has moved to another job without completing our line issue.

Please see ***

I will also mention that I have asked for the helpdesk supervisor but always get the blatant excuse that he/she is not available. I've tried going on twitter and facebook for assistance.

Today I called telkom 6 times to "escalate" but that has been fruitless.

Please assist as we are losing business due to this.