Delayed Application on land-line

I am to work from home and need to connect to the work Server through ADSL. I logged and application with Telkom for uncapped ADSL land-line 3weeks ago. Was given the run around and even after submitting all requested documentation, I have still not recieved communication nor delivery to my application. I then calleed the customre care 10210, held on the line for well close to an hour only to have a consultant Amanda put down the phone on me as I made this valid enquiry. I would appreciate the processing of this much needed landline.