Delay with Processing Cancellations [Take 3]
Continues from: http://hellopeter.com/telkom/complaints/delay-with-processing-cancellations-take-2-***<br> <br> Previous query with ADSL cancellation resolved. Credit processed. New problem now. Whoever 'fixed' Social Media *** broke my land line. Possibly as a result of cancelling ADSL. I'm no longer on the Closer plan option 2 for my phone, and they've also removed my Block Call Plus. All calls, includes mobiles, are currently being charged at the regular rate. I tried calling 10210 to rectify but \there's a problem with the system' (says the Telkom rep)
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Telkom's replyOfficial
05 Jun 2015, 15:28Hello yasinjones,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Department and feedback will follow.
Your Reference:***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Department and feedback will follow.
Your Reference:***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Best regards,
Telkom's reply05 Jun 2015, 15:28
Official
Hello yasinjones,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Department and feedback will follow.
Your Reference:***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Department and feedback will follow.
Your Reference:***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Best regards,