Delay with Processing Cancellations [Take 2]

Continues from: http://hellopeter.com/telkom/complaints/delay-with-processing-cancellations-***<br> <br> I think Telkom is sorting it for me, but still pursue their Twitter, Hellopeter, and Escalation teams for help to ensure invoice is reversed. I haven't received a single response from either of said teams. I then receive a call today saying my service will suspend within 2 days if outstanding bill isn't paid. I explain that I have an open Hellopeter query yet to be resolved and requested that suspension be delayed as a result. The rep recommended that I contact Hellopeter team to discuss as they cannot help, and that I make contact soon because they can't delay suspension. I can't get hold of anyone at Telkom and now I may lose my home phone. <br> <br> Twitter team said they'll look into it and get back to me 12 May. It's 18 May and they still haven't gotten back to me, even though I've sent them messages to follow up. Their Escalations team ask me for my account info, even though I provided a permalink to this exact Hellopeter complaint which has all of my account info attached for their convenience.<br> <br> I am forced to take it further if not helped accordingly.