Delay with Processing Cancellations

Signed up with Telkom for Simple package (i.e. phone, DSL line, and 10GB data) end of last year. No free ports available back then, and Telkom suggested I hang in there until they have a port for me. Package activated end of March 2015. I migrated line away from Telkom shortly thereafter and requested cancellation within the same week (i.e. end of March). After a month of chasing up with call centre, their social media team via Twitter, and their cancellation mailbox, Telkom finally called me today to chat about it - 28 April 2015. Rep wanted to confirm that I'd like to cancel both of my data packages. Both? She said first data only 10GB package activated last year, and second package activated end of March. I went on explaining that I only signed up for one DSL package, not two and she said that I can only query credit once charge reflects on Telkom account (i.e. no new charges on my account since DSL activated).<br> <br> Please cancel both data packages, effective immediately, and back-date to end of March (i.e. use this date when calculating calendar month notice), and then look into reversing all charges for first data package that activated last year when I signed up initially.