ZB
Zimbini B

1 reviews | Active since Feb 2017

18 May 2017, 07:15

Delay tactics by Telkom as I want to cancel contract-***8

<p>I recently moved from SA and wanted to settle myTelkom contract.Completed and sent cancellation form.Telkom responded (I don't know after how long) with how much my settlement is.I asked the cancellations department how to pay this settlement amount.Numerous emails and three month later they have avoided responding to my email.Is this a delay tactic by Telkom to make sure they keep customers who are looking to terminate??I honestly regret signing up with this service provider!!!!They're service is overall appalling.If you thinking of opening a contract with then I suggest you look elsewhere!</p>

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Replies (1)
Telkom
Telkom's reply19 May 2017, 09:41
Official

Good day Zimbini,

We have sent your query to our Retentions Team for further assistance, feedback will follow.

Your reference number is ***8.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team