Delay on reconnection

My telkom data line was suspended due to the amount payment not reflecting. It's been 4 days since the payment is reflecting and my line has not been reconnected yet. I've phoned telkom helpdesk 7 times and spoken to agents who assured that the line will be reactivated in 2 hours , each agent told me the same thing and 4 days and the line has not been connected. None of the agents can give me feedback by calling or emailing me which mean I must continuously call the call centre and be charged for the call without resolution. This line is needed for business use and for these 4 days I was unable to use it and telkom have no care in the world about their customers and no urgency. Absolutely fedup.