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jrdrules J

1 reviews | Active since Jan 2017

12 Jan 2017, 12:51

Delay line install but happy to ***** money

<p>I had a Telkom line before.</p> <p>once this was cancelled as i had to move provinces.</p> <p>Telkom found it ok to leave my debit order there as i didnt ask them to stop it, i only cancelled the line.</p> <p>i obviously needed to be ok with this because Telkom can do what they want.</p> <p>Now that i have a new place i wish to have another line sadly through Telkom...</p> <p>Now i logged the install on 28 December.</p> <p>Since then i have gone through the following:</p> <p>-Waiting only to call in and find out that my address couldnt be verified so that left it.</p> <p>-thereafter i asked them how to verify and they advised it had been corrected.</p> <p>-called in again a later stage and i was advised the ticket i originally logged had been closed and a new one opened with an unverified address</p> <p>-i was told to wait again</p> <p>-i called in again and needed to verify yet again.</p> <p>-i verified and answered all the needed questions, when asking to speak to a manager they are all in a meeting</p> <p>-aparently the ticket had to be closed again</p> <p>-the new one created was aparently verified</p> <p>-i called again only to be told that the previous one was cancelled so now i have to wait again, then when asking to speak to a manager i get the phone put down on me - Thanks CLEMENT!!!</p> <p>-called in again to be told they have no available technicians for the next while, yet again all managers are in a meeting</p> <p>Is this a company or a joke?</p> <p>Asked for an escalation now: 942551</p> <p>Original ticket logged: ********** 88</p> <p>Latest ticket logged: ********** 56</p> <p>Dispute for theft: ********** 1</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply13 Jan 2017, 07:56
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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