Delay in restoring teleophone lines

On the 28th August 2015 I report my telephone line as faulty. A technician called us 31st August 2015 stating that they are attending to problem. I made a follow up call on 1st September 2015 only to be told that a second technician has been assigned to the problem, as there was no report provided by the first technician. It has been almost a week without any progress. At the end of this month I am expected to a pay a full month's rental for a line which is not working!!!.This type of service is totally unacceptable!!! I demand immediate action, and for the services to be restored without delay!