Delay in repairing landline faults

<p>A fault was reported on my home landline in October 2016. It is the 21st November 2016, almost a month later and the fault has not been attended to. Please can Telekom take this seriously as we have to resort to utilizing cellular phones rather than our landline which is convenient and cost effective. Please can this matter be escalated. The landline is ********** .</p>