Delay in moving a line

Last week a request for my line to be moved was sent in and a confirmation email received. This confirmation stated that I would be contacted with 48 hours to confirm this. I was never contacted.<br> <br> On the 8th of December (Tuesday) I called the call centre and was told that they would contact the technical department and would get back to me (again) within 48 hours. And once technical was contacted, it would normally take one working day before the line would be functional at the new place.<br> <br> Today, having not been contacted, I called the call centre again and was told that technical had been contacted and that now, instead of one day, it would take between 7 and 21 working days.<br> <br> Is there any solution for this?