Delay in installation of land line and fibre

<p>I requested relocation of my land line and services on 2nd November 2016. To date I still do not have a land line or service (adsl or fibre) provided/installed. I have followed up on nurmerous occsions regarding my order. The Contact centre staff are most unhelpful. It takes approximately 20-40 minutes for the telephone call to be answered. have submitted a written complaint to ********** on the 20th January and 23rd January 2017 rearding the delay and to date I have had no response or acknowledgement of my complaint. I am most dissatisfied with the level of service received from Telkom and dissapointed that Telkom can not get my order processed.</p>