Delay in getting my device and received incorrect

On 27/01/2015 I went into the Telkom Mobile store in Centurion Mall for my upgrade. I was assisted by George who confirmed to me that they did not have stock at the time and that I would be contacted in a week's time for update. Since I did not receive the feedback I decided to take it upon myself to call. There was no answer on the landline and I kept calling for about a week. After giving up on trying to reach them telephonically I then went to the store on one Saturday and was advised by the manager Gordon that stock was received the previous week but nobody contacted me and they were offline on that specific day so he couldn't check anything for me on the system. I then went two Saturdays after and was assisted by Tumelo who also confirmed that they had received stock but I was not contacted yet again and that he would try getting me a phone by the following Wednesay. No calls in that week either. My application was found at the bottom of some pile unprocessed after a month's wait. I went there again this past Saturday and received a device that was less than what I requested with Tumelo. I'm so disappointed at the poor service and hours of waiting in their queues!