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Ulrich S

1 reviews | Active since May 2015

08 May 2015, 21:46

Delay in ADSL activation

Hi,<br> <br> I need help. My order number is: 11 ***<br> <br> In the past week a phone line has been installed and activated at my residence.<br> <br> I have registered, however, for ADSL uncapped through a third-party provider (Axxess). For the ADSL 'signal' to actually come through the line, Telkom needs to 'migrate' the adsl facility onto my line. The order for this migration was placed on the 6th of this month (two days ago) and I was indormed that it should be completed within 48 hours. This period has expired, but the internet light on my router is still blinking and I am still unable to use the service (appearantly the light stops blinking when it's finished 'syncing' with Telkom).<br> <br> Can anybody help?

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Replies (1)
Telkom
Telkom's reply13 May 2015, 20:17
Official
Hello Ulrich_Schroeder,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM110551.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Best regards,