Deirdre Sorted out my complaint swiftly

Deirdre, on behalf of Telkom, acknowledged the incorrect billing amount of R2 000 and credited me for incorrect bills and reversed the cost of my reconnection fees, basically wiping out about R2 000 in bills I was refusing to pay. I was going to close my Telkom account, but now on principal because they swiftly sorted things out, I will stay with them and hope to have much lower bills going forward, now that I'm on the right package. THANK YOU Telkom and well done!