De*****ing pensioners.

I am disgusted how telkoms treats its customers first in September my grandfather was shocked on how much they billed him I mean these are pensioners they never abuse the phone I am in charge of his payments I haven't been paying more then R200, when I saw the bill it showed SmartVoice300 which I had no idea what it is so I called telkom asking them what's going they told me that they moving away from copper and now landlines are on Smart voice I asked them who made that decision for my grandparents to be on the Smart voice I wasn't given an answer all I was told the senior associates will call me within 72 hours they going to migrate him to the cheapest smart voice whenever they call I'm at work because they say they need him to agree for me to speak on his behalf, when I call telkom when I'm with my grandparents they repeat the same thing after 72 hours I got tired of being send around if it's not the billing department like it's really frustrating we busy with our lives before telkom introduced this smarvoice300 now we have to be the ones calling telling them to rate him normal as his a pensioner it's December none of that has been done instead they are harressing him there's this rude company VVM telling him he needs to pay R1414. 82 his in errors why are treating my grandparents like this who have been with telkom for decades they don't abuse the phone what is a pensioner going to do with data I mean can this mess be fixed since you created this thing without even consulting with the account holder my grandfather is 96 year old and my grandmother is 82 can you stop with the harressment and fix this issue created by telkom who did you agree with to put him on the smart voice 300 then have the never to also charge him prorata like what you doing is wrong l, if you could look at th3 statement we haven't been paying more then R200 the only time the bill went up was when they changed the landline to a cordless and I spoke to them and they stopped making alot of calls if you want them to pay that R1414. 82 who did they make an agreement with, like what you doing is wrong can this be fixed because it's really annoying your giving my grandfather a bad credit rate for a mess you guys made without even consulting with him, I need to be called to fix this mess ***. My grandfathers account number *** like how is a pensioner supposed to pay for that amount with what money and I'm repeating what will a pensioner do with data. I need this to be resolved asap