Defies Logic

Order ***. I logged a call to have an existing line transferred to my new property about 4 weeks ago. I specified the 23rd of July as the date. Technician eventually arrives late that day, with a promise to be back later. Needless to say, he did not return. I then get a call for them to return again on the 30th, which they did, but still no working phone line... Also bear in mind that there IS an existing line currently installed that has been working. Phoned the helpdesk this morning and after being placed on hold numerous times (approx. 10 min of holding each time!!!!), I get told that they cannot reschedule the appointment to a day that I have someone at home as they use subcontractors. I now have to wait for them to arrive at an empty house and then hope that they phone me to reschedule! <br> What frustrates me the most is that there is no feedback as to why the phone is still not working as well as the fact that I now have to wait AT LEAST another week for this to be resolved, while paying for a phone that I cannot use. What is the point of planning in advance if they cannot resolve a simple line move???