Defective process for online only deals

I had done 3 telkom online orders on 24 November 2017. After talking to several agents and confirming my orders I have received only one phone to date. I had only taken the deals to decrease my troubles as I had an mtn contract and a vodacom contract for my wife. having all contracts with one provider made sense. I have not received the second phone to date. Several long and frustrating calls to the call centre has proved to be a futile exercise. Visits to the telkom stores have also proved to be futile. I had really hoped to speak to someone competent who could assist me. I have spent the last months in limbo with minimal airtime as I had ordered new service which does not seem to be starting on the best note