Defective Goods

I placed a order for a new contract nearly 2 weeks ago and received the parcel with the phone and watch today and of course the watch doesn't work.

Against my better knowledge I went ahead and decided to use Telkom mobile. Why, I have no idea. Always some sort of story with Telkom.

Let me guess. It's gonna take 10 working days to collect the watch. 20 more working days to assess iftand 10 working days again to deliver the new one. If it even happens that quick at all. So much for the birthday and Christmas present that it was for.

If this isn't resolved in 3 working days I will envoke the cool down period and cancel this order in which case you will refund my money that you have deducted even before I had received any goods.