DEFAULT NIGHTMARE

I would like you let you know how extremely hopeless the Telkom agents are .

My account has been suspended and it has been reported to the credit bureau as default payment.

I then made a payment and have requested for them to send me a statement since the last statement I ever received from them was in 2017!!!

I have been requesting for the agents to please provide me with a final statement as I require this for my bank to show that the account has been settled , no one is able to provide me with such statement even though according to them the payment reflects and I will only be able to get a letter to confirm this.

It’s been 7 days ! , and you keep dealing with different consultants. They so damn quick to report you and take your money but when you ask for simple statement you have to jump over hoops and then the consultants still want to give you attitude.

I just need a letter to confirm that the payment has been received and that the default has been removed by the credit bureau.

There is no legal department of accounts department that a person can get a hold of , no email addresses or numbers are provided when you speak to these consultants.

I will be requesting a credit report today since the last consultant said it has been updated .

CAN YOUR ACCOUNTS DEPARTMENT SORT THIS OUT !!