Default Listing on Credit Bureaux Despite Promises To Remove

An email dated 16/01/2018 from Credit Management Delisting at Telkom stated that they have requested the credit bureaus to remove the arrear payment default listing and written off status/default status if any from my profile file and update to pay in full and closed.

The Credit Bureau update will take 7 working days excluding weekends and Holidays.

It is now 8 days later, and I am still listed as a default payer at TransUnion, Experian, Compuscan, XDS and who knows how many others!

I received a paid up letter from Debt-In on 15/08/2017, so why am I STILL listed at the credit bureaux by Telkom?? My credit rating has suffered as a result of Telkom's incompetence, and I urgently need to source a loan to pay for my wife's surgery, which is impossible as long as Telkom still lists me as a default payer.