deduction from my account, not receiving product

I'm Charbel from Vito Leb Trading CC with cellphone no:*** <br> ( My contracts with Telkom Mobile include: wifi of 20gb & a S4 which has already been payed off (due: end of April 2015))i have subscribed to two new phones (both iphone 4S's) & upgrade from S4 to S6 Edge after i was told from Gladys that it was possible for me to upgrade my phone . So i went to Telkom Mobile in Eastgate & filled in a new business form for my new phone (S6 Edge) although my information was already in your system as i had previous contracts mentioned above.As i filled my form as she said it would take 4-5 days to be approved , this did not happen , not even after two weeks. i phoned the office which did not respond for another two weeks. I then left my business to see if they received approval, they claimed that someone collected the phone which was not a fact ...Shortly after, Gladys got fired & it was known by the other employees that i had not received the phone. i filled up another application & same result as they ran out of stock. 7 months i can't get my phone & they're deducting my money from my bank account. now there's the S6 Edge + which is better & cheaper and i still haven't received it