Deducting money, but not providing the service

I bought voice minutes yesterday and paid on my banking app, money was deducted and have not received any voice minutes yet. Tried again today and same story. Money deducted again from my bank account and still no voice minutes received. Stop taking my money and not providing me with what I paid for. This is *******. When I call Telkom, it is press 1 press 2 press 1 press 2 without any assistance. Poor service. Definitely not choosing telkom again when it is time to upgrade.