1 reviews | Active since Oct 2016
Deducting funds without receving a statement after cancellation of contract
<p>Telkom cancelled our data contract in June 2016 after almost 2 years of complaints lodged re. bad signal they cancelled it due to the fact that they could not supply the service. Now 3 months later Telkom deduct R2600 without informing us or sending a statement explaining the charges. We called the Telkom call centre and after hours and hours of back and forward they confirmed that they don’t pick up any outstanding balances on our account. However, the matter was referred by Telkom to a debt collecting agency NuDebt www.easydebt.co.za. They now claim that we are in breach of contract – where is the facts for making such a statement / allegation?? This is unacceptable and as per other experiences a common practice by Telkom. Surely this is ******* and contravening the consumer protection act!! Why is Telkom unapproachable and not even having a channel to get info and address the matter in a legal manner??!! </p> <p> </p>
Hi Joshua,
I am getting more and more annoyed with the whole process and how this is handled. Telkom systems does pick up our issue but yet we are being threatened by NewDebt that we are in breach of contract. Also what is you mail address to where I need to send this report as requested above in your reply? Please can we finalise this issue!!! Regards Willem
Hi Joshua,
I am getting more and more annoyed with the whole process and how this is handled. Telkom systems does pick up our issue but yet we are being threatened by NewDebt that we are in breach of contract. Also what is you mail address to where I need to send this report as requested above in your reply? Please can we finalise this issue!!! Regards Willem
Hi Joshua,
Herewith the treats from Newdebt:
"DR HA VAN DE PYPEKAMP, due to unpaid debit orders, youre R2631.94 in arrears with Telkom Mobile ********** 43 and may be reported to CREDIT BUREAUS. Call ********** 668"
I am still completely frustrated that you dont pick any thing up. This is one of the biggest issues with Telkom is getting hold of somebody in Telkom to assist with this specific case!!! Please react otherwise I am going to revert to legal action as I am being threatened by Telkom and Newdebt that I dont pay and in breach of contract!!
Hi Joshua,
Herewith the treats from Newdebt:
"DR HA VAN DE PYPEKAMP, due to unpaid debit orders, youre R2631.94 in arrears with Telkom Mobile ********** 43 and may be reported to CREDIT BUREAUS. Call ********** 668"
I am still completely frustrated that you dont pick any thing up. This is one of the biggest issues with Telkom is getting hold of somebody in Telkom to assist with this specific case!!! Please react otherwise I am going to revert to legal action as I am being threatened by Telkom and Newdebt that I dont pay and in breach of contract!!
Hi Willem,
Kindly forward us the email to hp@telkom.co.za with the subject line AI*** as the one you have just forwarded is encrypted .
Here is how it shows:
WillemvdP:Hi Joshua,
Herewith the treats from Newdebt:
"DR HA VAN DE PYPEKAMP, due to unpaid debit orders, youre R2631.94 in arrears with Telkom Mobile ********** 43 and may be reported to CREDIT BUREAUS. Call ********** 668"
I am still completely frustrated that you dont pick any thing up. This is one of the biggest issues with Telkom is getting hold of somebody in Telkom to assist with this specific case!!! Please react otherwise I am going to revert to legal action as I am being threatened by Telkom and Newdebt that I dont pay and in breach of contract!!
Regards
Tsebo
Hi Willem,
Kindly forward us the email to hp@telkom.co.za with the subject line AI*** as the one you have just forwarded is encrypted .
Here is how it shows:
WillemvdP:Hi Joshua,
Herewith the treats from Newdebt:
"DR HA VAN DE PYPEKAMP, due to unpaid debit orders, youre R2631.94 in arrears with Telkom Mobile ********** 43 and may be reported to CREDIT BUREAUS. Call ********** 668"
I am still completely frustrated that you dont pick any thing up. This is one of the biggest issues with Telkom is getting hold of somebody in Telkom to assist with this specific case!!! Please react otherwise I am going to revert to legal action as I am being threatened by Telkom and Newdebt that I dont pay and in breach of contract!!
Regards
Tsebo
Dear Telkom / Josua / Tsebo,
Yet another week has passed and no feedback regarding this matter! Why is Telkom not responding but in you communication you indicated that the matter will be resolved? Again proof of the poor service and utter fustration the consumer is subjected to. When can we discuss the matter at hand?? NuDebt keeps on sending me final warnings and state that they will take actoin but I can't manage to talk with anybody in Telkom!! Poor poor customer service!!!
Dear Telkom / Josua / Tsebo,
Yet another week has passed and no feedback regarding this matter! Why is Telkom not responding but in you communication you indicated that the matter will be resolved? Again proof of the poor service and utter fustration the consumer is subjected to. When can we discuss the matter at hand?? NuDebt keeps on sending me final warnings and state that they will take actoin but I can't manage to talk with anybody in Telkom!! Poor poor customer service!!!