Deducting from wrong person

Telkom deducting money from my bank account. I’ve sent a mail in form of a affidavit Stating that I don’t have any accounts with Telkom. Telkom deducting three or four times and there is no money. Banking fees that I’m paying is already over R1000. No one is calling me about this matter . I’ve called Telkom call center but I don’t get help A reference number I have from call center agent is ********** 5