BP
Bianca P
1 reviews | Active since Sept 2015
27 Sept 2015, 15:02
Deducting as they please
Telkom mobile seems they do not care that a contract is cancelled and deduct as they want.<br> <br> Again after my contract is cancelled they deduct not double but quadruple the amount the contract is worth. <br> <br> First they deducted at which ever day they wanted now what ever amount they want. <br> <br> This needs to be sorted out immediately this is by far the worst company I ever have to be dealt with.<br> <br> The call center never answers their phone and the staff in any Telkom Mobile shop you walk into is as helpful as a rock. <br> <br> Well luckily I cancelled but now they seem they are still going to deduct as they please!!
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Replies (1)Telkom's replyOfficial
27 Sept 2015, 17:19Hello gatvol85,
Thank you for taking our call & we apologize for the inconvenience caused.
We have sent you an email for you to send us the proof of those debits for further assistance with our Billing Department.
Your social media reference number is SM149616.
Regards
William
Telkom Social Media Team
Thank you for taking our call & we apologize for the inconvenience caused.
We have sent you an email for you to send us the proof of those debits for further assistance with our Billing Department.
Your social media reference number is SM149616.
Regards
William
Telkom Social Media Team
Best regards,
Telkom's reply27 Sept 2015, 17:19
Official
Hello gatvol85,
Thank you for taking our call & we apologize for the inconvenience caused.
We have sent you an email for you to send us the proof of those debits for further assistance with our Billing Department.
Your social media reference number is SM149616.
Regards
William
Telkom Social Media Team
Thank you for taking our call & we apologize for the inconvenience caused.
We have sent you an email for you to send us the proof of those debits for further assistance with our Billing Department.
Your social media reference number is SM149616.
Regards
William
Telkom Social Media Team
Best regards,
