VM
Vuyiseka M
1 reviews | Active since Nov 2015
14 Dec 2015, 10:40
Dedections on wrong dates
Telkom deducted money on my account on the 25 November and the payment did not reflect util the 03 December 2015. on the 05 decedmber they deducted another amount and that same amount is not reflecting i have been contacting their offices and I do not get further information about the paymnet. They keep opening case numbers and do not informa me about the payments. My invoice appears that I still need to pay R528 on top of the payments they have deducted.
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Telkom's replyOfficial
14 Dec 2015, 12:36Hello zibonise1989,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178087
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178087
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply14 Dec 2015, 12:36
Official
Hello zibonise1989,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178087
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178087
Regards
Narriman
Telkom Social Media Team
Best regards,