Declined for no reason

I app**** for the installation of an ADSL line at my residence online after struggling a few times for a consultant to contact me. I earn an above average income and have a perfect credit record. I have never been declined at any institutions for an account or credit. But suddenly I am not good enough for an adsl line at telkom. No phone call, no explanation no reason other than: Dear customer, thank you for your online application. Unfortunately your application has been declined during our initial pre-vetting stage. Regards Telkom Online Sales.