Declined due to affordablity

I am dismayed and disgusted and humiliated by the way Telkom has handled my renewal of my contract which was declined due to affordability. I have been a faithful client with two contracts which I have paid over the years and prepaid data with not one payment in arrears. With a months account or R300 each month. Its always been on debit order. Riaan at Kenwilworth was most helpful but I stood in a line for how long to find this out. I have just survived Cancer and chemo and I have to deal with this as well! II want to renew my contract to P8 and continue the service excellence but I am so humiliated to be pulled aside and told sorry you have been declined and i asked what about my contracts, well you cant renew them only continue month to month. <br> I am really unhappy this situation should have been dealt with from the first instance, that I did not have to embarrass myself and feel humiliated and let down by telkom. I really don't know what to think of Telkom now.<br> <br> Mark Farrell-Watling