DECLINED CONTRACT PHONE WITH A GOOD CREDIT SCORE

DEAR TELKOM

I hope this message finds you well.

I am writing to formally request an investigation into the recent decline of my mobile phone contract application with Telkom.

I understand that credit assessments form a critical part of the application process. However, I am concerned as my credit score across multiple credit bureaus reflects a positive and healthy standing. Despite this, my application was declined, and I have not been provided with sufficient clarity regarding the reason for this outcome.

This is also my first time applying for a contract mobile phone AT TELKOM, which makes the decision particularly confusing, as I have no negative history that should adversely affect my application.

I kindly request the following:

* A detailed review of my credit profile as assessed internally by Telkom * Clarification on the specific reasons for the application decline * Confirmation of which credit bureau information was used in the assessment * Guidance on any steps I can take to improve my eligibility for future applications

It is important for me to understand whether there may be outdated, incorrect, or incomplete information influencing this decision.

Please treat this matter as urgent, as it is affecting my ability to access essential communication services.

Should you require any further information or supporting documentation, please feel free to contact me on ***.

Thank you for your time and assistance. I look forward to your response.

Yours faithfully, ANGELIQUE ENGELBRECHT