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Anita D
1 reviews | Active since Mar 2018
20 Apr 2018, 10:58
Declined by credit vetting
I app**** for a mobile contract online yesterday, Telkom was so prompt i received a call within the hour, answered all the questions, provided my bank details, date of deduction, delivery address etc.. I received an sms this morning to say my order has been declined during credit vetting....I've been declined for a R299 mobile contract, REALLY?? I have an excellent credit record and have never been declined, I have an ongoing contract with them already - so what does this mean - should i cancel the current service they providing? Absolutely pathetic!
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Anita D's updateReviewer Update
02 Jul 2018, 13:36Hi Launa
This is in no way a resolution to the initial problem i logged. I still did not receive feedback/reasoning for the decline, your online service is pathetic and again this query was not resolved by Telkom or any employee thereof.
This contract was as a result of me going into your Tygervalley store, standing in a queue & immediately being approved based on my current contract.
So no effort from Telkom was made at all.
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Anita D's update02 Jul 2018, 13:36
Reviewer Update
Hi Launa
This is in no way a resolution to the initial problem i logged. I still did not receive feedback/reasoning for the decline, your online service is pathetic and again this query was not resolved by Telkom or any employee thereof.
This contract was as a result of me going into your Tygervalley store, standing in a queue & immediately being approved based on my current contract.
So no effort from Telkom was made at all.