Decline in Service: Unexplained Charges, Poor Network, and Zero Accountability

I am extremely disappointed with the level of service I’ve been receiving from Telkom. I have been a loyal customer for almost 10 years, with no skipped or missed payments. Despite this, the level of service I am now receiving is completely unacceptable.

It’s hard not to notice that these problems only began after I chose not to renew my recent contracts. As a long-standing customer, For months now, the network quality has been consistently poor ,slow data, and unreliable coverage have become the norm rather than the exception.

What’s even more frustrating is that unexplained additional charges have started appearing on my account. I have attempted to formally dispute this with 2 outlets of which i was told , there is no email address ,and that a dispute can only be logged via a consultant @ an outlet. There has been no clear communication or justification for these deductions, which is unacceptable.

I have made multiple attempts to resolve a simple issue, changing my debit order date and have now visited four different outlets. Each time, I’ve either been told the system is offline or that my request will be processed, but no changes made, This level of inefficiency and lack of accountability is beyond frustrating.

It’s hard not to notice that these problems only began after I chose not to renew my recent contracts. As a long-standing customer, this feels like deliberate neglect.

At this point, I have completely lost confidence in your service. I expect immediate attention to these issues, a full explanation of the additional charges, and a resolution without further delays. Failing this, I will be escalating the matter to the relevant ombudsman and pursuing this complaint formally.