Decived, ****** & Humiliated by the Telkom Mobile

I have been experiencing horrible service with Telkom for a few months now. The most recent incident happened when my lines were cut off due to failure to pay my account on time, month end March 2016, because the debit order ran at a much later date after the Easter holidays. The whole of April I have been without an active line. Before my line was cut i called the Telkom customer line to make payment arrangements and was given a reference number and was advised that the billing and accounts department will call me in 72 hours to make final arrangements. This of course never happened. On Monday 25th April 2016 a debit order went through for R2000 which was not the full invoice amount, and so I call Telkom Mobile customer service in the wee hours of the morning to find out what's happening. I asked why was the partial amount of the invoice deducted and not the full invoice amount and the agent didn't understand why, all she could tell me was that my account has been handed to their debt collectors and asked me to call after 12 pm or the next day to get assistance, because at the time the payment had not yet reflected on there system. the next day when I call the day still tells me the payment has not reflected on there system and advises me to make a direct payment into there bank account for the remaining balance which was R649. and so I do and I call to ask if I should send the proof of payment to them and I was told that there is no need to do so because payment will reflect on there system within 24 - 48 hours. on Thursday morning a debit order of R649 goes through after I had deposited R650,00 into the Telkom Mobile bank account and used all reference codes sent to me by one on their agents via email. I call to ask why this was done and the consultant tells me their debt collectors ran the debit order again for the remaining balance. I ask the consultant why was my account taken to debt collectors because this was my first time in the 2 years of doing business with Telkom mobile that a debit order bounces and I inform her that I had made payment arrangements, but she could tell me was that that is the procedure and that she is merely following orders and protocol. And then I ask when will all these payments reflect the consultant tells me after 7 working days and not even one of my payments reflects on their system. my question to them was why was I taken to debit collectors if after 2 years of doing business with Telkom Mobile this was the very 1st time I missed a payment and I called to log a call for them not to suspend my account but they did either may. This is really upsetting that firstly I was taken to debt collectors as If I have bad history of not paying them after 2years of doing business with them. Today when I called to ask if payment reflects only the direct payment I made on Tuesday of R650 reflects on there system. The debit orders that ran on Monday 25th April 2016 and on the 28th April 2016 has not yet reflected. And I am told by two consultants Queen and Sicelo that it will take about 7 - 8 working days for payment to reflect and another 7 - 8 days for them to reimburse me my R650 and another 72 HOURS FOR MY LINE TO BE CONNECTED AGAIN. THIS IS PURE *******!!!!! I AM SICK OFTHIS KIND OF TREATMENT from Telkom Mobile, treating me like I am a second class citizen here. I just want my phone to work again and MY R650 reimbursed ASAP and not 7 - 8 working days. ****ed off to the Maximum.