Decided they'll take your money, but provide you no service

Received an sms that our Telkom line went up for migration, when it WAS NOT requested, by me the consumer, a few days after that, we had no internet and Acxess was not able to provide us with internet, we are now a month down with NO INTERNET, and at the point where we spoke to almost 16 people at Telkom, and just requested that they migrate our line back to them @ R199 per month - LIKE ITS BEEN FOR THE LAST 3 YEARS!!!!! And then provide us with 4 MEG UNCAPPED, which is another R399per month, do you think its possible for Telkom to get this right, and worst of all is they actually offer this service, but cant provide it efficiently. Its such a frustration, they will gladly take your money that's being paid on time, but will have no decency to offer a credit, or actually assist with getting this service going. Telkom knows they have the monopoly, and is such a disgrace when it comes to competent customer service. I would feel ashamed.

Disappointed!!!