Dechelin port issue which the techician has made me aware of and several other Dechelin port faulty ...

I would like to say how unhappy I am with Telkom service delivery. on 7th May 2019, the network just went off and kicked my password out. The problem was fixed on the 9th of May 2019. Then on the 12th May 2019, my network connect went entirely off.

I called the connect center 10210 for assistance. They told me that they can't resolve the problem on their side after and said the problem can be my router and they must send a technician out because the problem is on my side. I told her I can assure you the problem is on your DSL line and not my router. The internet light was off and the ADSL wasnt stable was flickering the entire time.

So the technician came out did the checks. The router wasn't the problem DSL didnt connect nor the PPPOE connection. The "Dechelin port was faulty and there are many faulty as per to the technician "at the exchange hub" was the problem I even recorded what the Technician said.

Im not buying for a call out which isn't my problem or caused by me or a faulty router or plug and play connects problems on my side. This is a Telkom problem an infrastructure issue and I don't expect .

so i can expect others to have a similar problem as myself in Mitchells Plain and we must pay for call outs which isn't a problem caused by the customers itself. I would like someone from Telkom to call me to inform me that this call out fee won't be charged and if it gets charged on what basis is it charged and please be aware i will cancel my account then and be in dispute with regards to the call out fees.