Deceptive Sales Representative

A few months ago I received a call from Deshni about a better plan I can benefit from. This was around the 8th July 2023. I was on a plan with Telkom that included a multi-sim option and I clearly communicated that to her. She advised that I would need to activate my other sim cards in-store. To my surprise, when I went to a Telkom store I was told that the plan I am on does not include multi-sims and I would need to wait for at least 3 months before I could enquire about adding multi-sims to the plan. This is such an inconvenience as there is a reason why I need the multi-sim option. We use this when we are on the road and this now means when the family is not together and this is something we need to buy additional data and that was not something we had planned for. I feel she did not prioritise my needs as a customer but was focused on pushing a sale of the plan. I made the decision without having all of this information and this is a terrible approach to sales. I am very unhappy about this. I hope you are not encouraging your staff to manipulate us as customers. If not, I would like to know what you will do to prevent this from happening to anyone else.