DECEPTIVE BUSINESS STYLE

In March 2015 Telkom telesales convinced me that the Smarthome Advanced Package was ideal for me because I would get all that I was getting PLUS MUCH MORE for a flat rate of R569 incl vat per month which was only about R50 more than my average bill at the time. Of particular importance is that the R569 was to includes 20GB softcap every month. I was placed onto this new package on 2April2015. To my horror, my bill dated 9April2015 was for R802.85. Upon checking I found that they billed me a prorata amount for 2April2015 to 8April2015 which I accept. BUT they also billed me R130+ vat for 20GB softcap in addition to the R569 for Smarthome Advanced for 9April to 8 May2015. This is double billing because the 20GB softcap is included in the Smathome Advanced Package for R569. I lodged a dispute on 2May2015 but no feedback available as at 16May2015. Further my bill dated 10May2015 again double billed me R569 for Smarthome Advanced plus (R130excl vat for 20GB softcap). I am appalled at being treated so unfairly and deceptively by Telkom whom I have been a loyal customer of for more than 30 years never having defaulted on payment ever.