Deceptive Billing, Unfair Disconnection of Fibre Line, and Zero Accountability – Account ***

I am writing this to express my absolute outrage at Telkom's deceptive billing and lack of transparency regarding my GC Fibre services. Despite my March 2026 invoice (No: 603E***q) explicitly stating a "Pay By" date of 10 April 2026 to avoid service disruption, my fibre line was cut off on 31 March 2026.

I spoke to a consultant, Isazelile Johnson, who informed me that my GC Fibre 50/25Mbps line (Service ***) will not be reconnected unless I pay an additional R780.00. This is completely unacceptable because:

Payment History: I paid R500.00 on 10 March 2026 (***), which is clearly reflected on my statement.

Recent Payment: I made a further payment of R1,000.00 on 02 April 2026 and provided proof of payment.

Hidden Terms: Telkom claims I am paying "late," yet nowhere on the tax invoice does it disclose that EFT payments require a 72-hour reflection period. It is unfair to penalize customers for not meeting a deadline that is contradicted by your own "Pay By" date of 10 April.

Unresolved Requests: I have repeatedly asked for my middle name, Esther, to be added to my statement—a request I first made to a consultant named Thando last year—and it is still ignored.

Telkom is quick to disconnect essential fibre services and demand extra fees but fails to provide clear payment terms or basic administrative service. I refuse to pay a reconnection fee for a service that was cut off prematurely and unfairly.

If my fibre line is not reconnected immediately and these unjust fees waived, I will escalate this directly to the ICASA Consumer Affairs Department.

Account Number: *** Service ***