Deceptive about my refund

On the 21st of July, I had to resort to HelloPeter for Telkom to take my plea seriously. After my report, I received a call from Telkom Social Media promising that my matter would be resolved urgently. A few days passed and I received another call from a lady at Telkom's accounts department who promised that I would be refunded on the 8th of August 2015 as this is when my account is due. This however has not happened after nearly a month of my report. Instead, they have again sent me an invoice for the same cancelled service which I have never used.<br> <br> I have come to realise that the Social Media Team just does these \follow ups"filled with empty promises just for good publicity but they do not deliver. What is worse is that Telkom does not even have email addresses on their website and it is apparent they do not want clients to contact them directly. I am now considering taking a legal route to resolve this matter."""